Call centre agents for medical, dental and aesthetic clinics in Dubai: the person who answers the phone and the WhatsApp line, books the right doctor at the right slot, explains insurance basics and brings patients back for recall visits. A clinic loses more patients on an unanswered or badly handled call than on the price list, so we assess how candidates speak with a real patient, not only how they describe themselves.
Hire a clinic call centre agentLooking for a job?An agent who answers fast, books accurately, sounds warm in English and Arabic or Russian and leaves clean notes in the CRM, so the front desk and the doctors see a full picture of every patient.
We check what the patient will hear on the first call and what the owner will see in the CRM a month later.
A clinic call centre agent is not a licensed role, but the person speaks about medical services every day. Agree in writing what the agent may say about procedures, prices and insurance, when a question goes to a nurse or doctor, and how patient data is handled, so the clinic stays within DHA rules on information and confidentiality.
| Level | Salary, AED/month |
|---|---|
| Clinic call centre agent | 4,500 - 6,500 |
| Senior agent (insurance, recall, two languages) | 6,500 - 9,000 |
| Call centre team lead / supervisor | 9,000 - 13,000 |
Market estimate. Arabic plus English, experience with insurance approvals, a target on booked visits with a bonus and shift work in a larger clinic sit at the upper end.
Besides the salary, the employer covers the work permit and residence visa, medical test, Emirates ID and mandatory health insurance. By UAE law these costs cannot be deducted from the employee's pay.
Exact visa and insurance costs depend on company category, emirate and plan. See the full cost of hiring guide or ask us for a budget for your case.
Market estimate: about 4,500 - 6,500 AED per month for a clinic call centre agent, 6,500 - 9,000 AED for a senior agent who handles insurance questions and recall calls in two languages, and 9,000 - 13,000 AED for a team lead or supervisor. Many clinics add a bonus for confirmed and attended bookings.
A call centre agent handles the phone and WhatsApp line and books visits; a receptionist meets patients at the desk, takes payments and files; a patient coordinator explains treatment plans and follows up until the plan is booked. A small clinic often combines the first two in one person; once the line gets busy, a dedicated agent pays for itself in answered calls and filled slots.
Our fee is fixed for each role and agreed before the search starts. A 10% prepayment of the fee starts the search, the rest is due once the person has started work. If it does not work out, we find a replacement free of charge; the period is set in the contract.
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