Google reviews for a salon in Dubai

How to get more reviews honestly

• Ask every client at the end of the visit, when they are happy with the result
• Send a short WhatsApp message with the direct review link an hour or two after the visit
• Put a QR code with the review link at the reception desk and the mirror stations
• Make it the administrator's routine and track the number of new reviews per week
• Answer every review, positive too: it shows the salon is alive and encourages others

How to answer a negative review

• Reply within 24-48 hours, calmly, from the salon's name, not with the owner's emotions
• Thank the client, acknowledge the experience without arguing about details in public
• Do not publish any personal details, visit history or photos of the client
• Offer to fix it offline: "Please message us on WhatsApp, we would like to put this right"
• After solving it, you can politely ask if the client wants to update the review, but never pressure them
• Use the complaint internally: which master, which service, what to change

What never to do

These practices break Google's review policies and can lead to removed reviews or restrictions on the listing. Public accusations or disclosing client details can also create legal risk in the UAE, where privacy and defamation rules are strict.

• No fake reviews from staff, friends or paid services
• No discounts, gifts or free services in exchange for a review
• No review gating: do not ask only happy clients and filter out the rest
• No answering in anger, blaming or threatening the client
• No buying review packages or "rating boosts"

A simple review routine

• Daily: administrator sends review links to yesterday's clients
• Twice a week: the manager answers all new reviews
• Weekly: count of new reviews and average rating in the owner's dashboard
• Monthly: review themes discussed at the team meeting

How we help

We set up automatic review requests and tracking in your CRM, write reply templates in English and Russian, and hire administrators and salon managers who handle feedback well. Recruitment fee: one month's salary of the placed employee, 50% when they start and 50% after probation, no full prepayment, with a free replacement within 2 months. Consulting and CRM projects are priced after a free review, and the first 15-minute call is free.