The front office decides whether a lead becomes a booked, insured and returning patient. This guide gives owners market estimates for receptionists, patient coordinators and front office managers in Dubai, how bonuses are usually built and what the role really costs the clinic per month.
Talk to usMarket estimate in AED per month, total package before bonus. Figures vary with clinic type, languages, insurance experience and the size of the patient flow.
| Role | Market estimate, AED/month | What moves it up |
|---|---|---|
| Receptionist / front desk | 4,500 - 7,000 | Arabic or Russian, clinic software, insurance basics |
| Senior receptionist with insurance experience | 7,000 - 10,000 | Eligibility checks, prior authorisations, eClaimLink |
| Patient coordinator | 6,000 - 10,000 + bonus | Sales skills, aesthetic or dental treatment plans |
| Senior or medical tourism coordinator | 10,000 - 15,000 + bonus | International patients, several languages |
| Front office supervisor | 7,000 - 10,000 | Leads a small desk team, shift planning |
| Front office manager | 10,000 - 15,000 | Owns conversion, no-shows and reviews across the clinic |
Owners often ask one person to do everything. It works in a clinic with one or two doctors; with more traffic the roles split, because answering the phone and selling a treatment plan need different skills.
A fixed salary pays for the desk being covered. A bonus pays for results the person can influence. Keep the rules simple and written, and pay on numbers you can check in the CRM or the clinic system.
Salary is not the whole cost. When you compare candidates or plan a budget, count the full package for the year and divide by twelve.
A front desk mistake costs a patient or a rejected claim. Check the work itself, not only the CV.
TLNT is a hiring consultancy. We help clinic owners in Dubai find and assess receptionists, patient coordinators, insurance staff and front office managers: we check scripts, languages and clinic software in the interview and introduce candidates who meet the criteria agreed at the start. You make the hiring decision and agree the terms with the candidate yourself; the person is employed directly by your clinic, the employer sponsors the visa and we give you a step-by-step checklist. We can also set up the CRM so you see bookings, no-shows and conversion every week.
Our fee is fixed for each role and agreed before the search starts. A 10% prepayment of the fee starts the search, the rest is due once the person has started work. If it does not work out, we find a replacement free of charge; the period is set in the contract. Consulting and CRM projects are priced after a free review.
Market estimate: about 4,500 - 7,000 AED per month for a receptionist and 7,000 - 10,000 AED for a senior receptionist with insurance experience. Languages, clinic software and eClaimLink experience move the figure up.
Market estimate: about 6,000 - 10,000 AED per month plus a bonus on paid treatment plans, and 10,000 - 15,000 AED plus bonus for a senior or medical tourism coordinator. A front office manager is usually 10,000 - 15,000 AED.
The employer sponsors the residence visa and work permit, provides health insurance, pays the end-of-service gratuity under the UAE Labour Law from basic salary and covers annual leave. Visa amounts depend on the case, so count the full yearly package and divide by twelve.
A free review in WhatsApp: we look at your numbers and tell you honestly what we would do.
Message on WhatsApp