Medical tourism for a clinic in Dubai

What international patients need from a clinic

• A coordinator who speaks their language and answers in WhatsApp or Telegram before, during and after the trip
• A preliminary opinion from the doctor based on photos, scans or reports, with a clear note that the final plan comes after an in-person exam
• A written estimate with what is included and what may change
• Help with the practical side: dates, transfer, a partner hotel near the clinic, a clear schedule of visits
• Records and instructions to take home and a plan for follow-up after they return

Packages without overpromising

• Package the logistics (consultation, procedure, follow-up visits, transfer, hotel) rather than the result
• State the risks and recovery time honestly: DHA advertising rules on claims apply to international marketing too
• Plan the length of stay around medical safety, not around a cheaper flight
• Agree in advance what happens if the patient needs extra care after the procedure

Visas and official channels

Many nationalities can enter the UAE visa-free or with a visa on arrival; others need a visa in advance. Entry permits for medical treatment exist, and the sponsor and documents depend on the case.

• Check the patient's entry route on ICP or GDRFA Dubai channels before confirming dates
• Dubai Health Experience (DXH) is DHA's medical tourism platform for Dubai facilities and packages: check with DHA whether and how your clinic can participate
• Remote follow-up with a patient abroad has its own rules: check the DHA telehealth standards before offering online consultations

The team behind it

• A medical tourism coordinator with the right languages: for CIS patients, Russian is the base
• Doctors who are comfortable explaining the plan to a patient remotely
• Front desk that knows international patients and does not lose them in the general queue
• Marketing that targets the countries you can really serve, with content in their language

Numbers to track

We do not quote market sizes here: published figures differ a lot by source and definition. Track your own funnel instead.

• Enquiries by country and language
• Enquiry to confirmed trip
• Average package value and cost of acquiring an international patient
• Complications, returns and reviews after the trip

How we help

We recruit Russian-speaking and multilingual patient coordinators and front desk staff, set up a CRM funnel for international enquiries with sources by country, and help you build the routine from first message to follow-up. Recruitment fee: one month's salary of the placed employee, 50% when they start and 50% after probation, no full prepayment, free replacement within 2 months. Consulting and CRM projects are priced after a free review.