Salon administrator scripts for phone and WhatsApp

Greeting and first reply

Answer calls within three rings and WhatsApp within minutes during opening hours. Always end the first reply with a question that moves towards a booking.

• Phone: "Good afternoon, [salon name], this is Anna. How can I help you today?"
• WhatsApp: "Hello! Thank you for writing to [salon name]. Which service are you interested in, and which day suits you?"
• Out of hours: "Thank you for your message! We open at 10:00 and will reply first thing. Meanwhile, you can choose a time here: [booking link]"

Price questions

Never send a bare price and go silent. Give a range, explain what it depends on and offer a slot.

• "A gel manicure is from 150 AED, depending on the length and design. I have Thursday at 4 pm or Friday at 11 am with Maria, which is better for you?"
• "Balayage is from 900 AED; the exact price depends on length and the starting colour. The best way is a free 15-minute consultation, shall I book you for tomorrow?"
• If the client says it is expensive: "I understand. The price includes [product brand, time, warranty on the result]. Would you like me to suggest a simpler option?"

Hesitant clients

• "Would you like me to hold the slot for 2 hours while you decide? After that I will release it for other clients."
• "Many clients start with a consultation first, it takes 15 minutes and there is no obligation."
• "Here are a few works by this master from our Instagram, so you can see the style."
• Follow up once the next day: "Hello! Just checking if you would like me to book the time we discussed?"

Soft upsell and rebooking

Offer one relevant addition, not a list, and always rebook before the client leaves.

• "Would you like to add a 10-minute paraffin treatment to the manicure? It is 40 AED and works well for dry skin."
• "Your master recommends a refresh in 3 weeks. Shall I book you for the same time on the 15th?"
• "We have a package of 5 blow-dries with a better price per visit, would you like details?"

Booking confirmation and reminders

• Right after booking: "Your appointment is confirmed: gel manicure with Maria, Thursday 4 pm, [address and map link]. Please let us know if anything changes."
• 24 hours before: "Hello! A reminder of your appointment tomorrow at 4 pm. Please reply YES to confirm."
• If no reply: a short call 3-4 hours before, then release the slot according to your policy
• After the visit: "Thank you for visiting! How did you like the result? Your feedback helps us a lot: [review link]"

How we help

We recruit administrators who already work this way, write scripts for your services in the languages your clients use, set up WhatsApp templates and reminders in your CRM and train the team. Recruitment fee: one month's salary of the placed employee, 50% when they start and 50% after probation, no full prepayment, with a free replacement within 2 months. Consulting and CRM projects are priced after a free review, and the first 15-minute call is free.