An owner should see what matters in five minutes: what you earned, where utilisation is dropping, who in the team is falling behind and whether there is enough cash for next month. We pick the 10-15 metrics that really run the business, set up automatic calculation and introduce a rhythm: a daily summary, a weekly meeting, a monthly report.
An extract from a salon metric set. Benchmarks are adjusted to your format.
| Metric | How we calculate it | Benchmark | Owner |
|---|---|---|---|
| Master utilisation | booked hours / available hours | 70-85% | manager |
| Retention | clients with a repeat visit within 90 days / new clients | 40% or more | front desk |
| No-shows | no-shows / all bookings | below 8% | front desk |
| Average ticket | revenue / number of visits | monthly plan | manager |
| Payroll share | salaries and commissions / revenue | 35-45% | owner |
Illustrative example: the figures show the format of the result, not a forecast or client data.
Usually 2-4 weeks, depending on where your data lives today.
You can order this service on its own or as part of a full package.
From area choice and the financial model to a DHA-licensed team, systems and first patients. 3-5 months.
Area and concept, model, masters and their pay plan, booking, stock and accounting by day one. 2-3 months.
For a business that has slowed down: diagnostics, winning back clients, team and metrics. 6-10 weeks.
Replicate what works: area, model, a branch manager and one system for both locations. 3-4 months.
Usually not. We start with what you already have: CRM, booking system, POS, bank. We suggest a new tool only if the data cannot be collected without it.
Usually 5-7 numbers on the daily screen and 10-15 in the weekly review. More rarely helps: people stop looking at the report.
No. The accountant keeps the books and handles taxes. Management reporting answers a different question: what is happening in the business right now and which decisions to make. We reconcile the two so the numbers match.
15 minutes on WhatsApp or Zoom: we look at your task and tell you honestly what we would do. No obligation.
Still have questions? Write to us - we will figure it out together.